Volume: 95 |  Issue: 1 |  Download

Not a week goes by that we do't get a call from a flooring contractor or general contractor about a flooring installation that failed after the've done everything right only to be told by someone charged with coming to the site, looking at the problem and telling the lamenting party that they are in the wrong. So what do you do when you believe that you've done everything right, followed all the directions to the letter but you're still accused of doing wrong – short of pulling your hair out and screaming?

We're going to look at several actual cases we've been involved with lately and use them as examples of what we're talking about.